Winedb makes protecting your personal information a top priority. This privacy policy explains in detail how we collect, use, and secure your information.
Winedb is a trusted online gaming platform providing millions of users in Bangladesh with a safe and entertaining gaming experience. Protecting your privacy is our first priority. We understand that you place your trust in us when you provide your personal information — we value that trust with the utmost seriousness.
In this privacy policy, we explain clearly:
Winedb never sells your personal information and does not share it with third parties for marketing purposes without your explicit consent. We only collect necessary information and retain it only for as long as needed.
When you open an account on winedb and use our services, we collect the following types of information:
During registration, we collect the following information from you:
We collect these documents to enable withdrawals and comply with legal requirements:
For deposit and withdrawal processing:
Data automatically collected for platform improvement & security:
| Type of information | Purpose of collection | Retention period | Mandatory? |
|---|---|---|---|
| Name and age | Identity verification & legal requirements | As long as the account is active | Yes |
| Mobile number | Account security & communication | As long as the account is active | Yes |
| NID/passport | KYC verification & fraud prevention | 5 years (legal requirement) | For withdrawals |
| Payment information | Transaction processing & records | 5 years (legal requirement) | Yes |
| IP & device | Security and fraud detection | 1 year | Automatic |
| Game history | Service improvement and dispute resolution | 3 years | Automatic |
Winedb uses the information collected from you for the following purposes:
Winedb respects your privacy and does not sell your personal information. However, we may share limited information with third parties in the following specific situations:
To process your transactions, we share necessary information with trusted payment partners. These partners use the information solely to complete transactions and are bound by strict confidentiality agreements.
We use third-party KYC services for identity verification. These service providers use the information solely for verification purposes and do not store it.
In the case of legal orders, court summons, or government investigations, we are obligated to provide necessary information in compliance with the law. In such cases, we provide only the minimum information requested.
If winedb merges with or is sold to another company, your information may be transferred to the new owner. In such cases, we will notify you in advance.
Winedb uses industry-standard security measures to keep your personal information safe:
You should also stay vigilant to keep your account secure:
Winedb gives you complete control over your personal information. You have the following rights:
You can request at any time to know what information we hold about you. We will provide a complete copy of your information within 15 days.
If any of your information is incorrect or outdated, you can update or correct it. You can change most information yourself from your account settings.
You can request to delete your account and information. However, some information (transaction records, KYC documents) may be retained for a specific period to meet legal requirements.
You can limit the processing of your information. For example, you can stop marketing emails or limit specific data usage.
You can request your information in machine-readable format (CSV or JSON), which can be transferred to another service.
You can object to certain types of data processing, such as profiling or direct marketing. We will respect your objection unless there is a legal requirement.
| Rights | How to use | Processing time |
|---|---|---|
| Information access | Email support or check account settings | 15 days |
| Information correction | Edit directly in account settings | Immediate |
| Delete account | Contact the support team | 30 days |
| Opt out of marketing | Click "Unsubscribe" in emails or change in settings | 48 hours |
| Information download | Send request to support team | 15 days |
Winedb uses cookies and similar technologies to improve your experience and analyze platform performance.
Cookies are small text files stored in your browser when you visit winedb. They help remember your preferences and personalize your experience.
You can control and delete cookies from your browser settings. However, keep in mind that blocking essential cookies may prevent some platform features from working.
Winedb is for individuals aged 18 and over only. We do not knowingly collect information from anyone under 18.
We use a strict age verification process and verify date of birth and identity documents during registration. If we learn that a minor has provided information, we will immediately delete that information and account.
If you believe that a minor has provided information to winedb, please notify us immediately: [email protected]
Winedb may update this privacy policy from time to time. Changes may be due to:
When we make significant changes, we will:
We recommend that you review this page periodically to stay updated on our privacy practices. Continued use of the platform after changes means you agree to the updated policy.
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Our data protection team is ready to answer all your privacy-related questions. We typically respond within 48 hours.
Winedb uses industry-standard technology and practices to protect your privacy. Your trust is our most valuable asset.
All your data is protected with 256-bit SSL encryption. Transactions and personal information are transferred and stored with the highest level of security.
Only authorized and trained personnel can access limited information as needed. Every access is logged and audited.
Winedb never sells or rents your personal information to third parties. Your information is used solely to serve you.
We use a strict identity verification process to keep the platform secure and prevent fraud. This ensures the protection of you and all members.
We explain in plain language what information we collect, why we collect it, and how we use it. No hidden terms or clauses.
Complete control over your information. View, edit, download, or delete your information at any time. Your rights are fully respected.
By reading winedb's privacy policy, you now know how we keep your information secure. Join our trusted platform for a safe gaming experience.